0200 - Niladri Choudhuri

0301 IT4IT Case Study in Digital Service Management

0401 ITSM & DevOps - Friends or Foes - Siddharth Pareek

0501 Merging DevOps with ITSM - Rob Akershoek

0601 Germany's Practitioner Cert. - Stephan Brendel

0701 New Ways of Managing Services - Robert Falkowitz

0800 - Barry Corless

1001 ITSM Onboarding for Service Providers.mp4

1002 Migrating to ITIL 4.mp4

1003 Value Flows where Empathy Shows

1005 ESM - Challenges - ESM Thinking - David Griffiths

1100 - Suresh GP

1201 Sustainable Service Governance - Peter Brooks

1202 ITIL 4 High-velocity IT - it's ITIL Jim - Mark Smalley

1203 Intelligent Knowledge Management - Per Strand

1204 - Integrate everything - Andy Richardson

1300 - Ted Harrington

1401 Autonomous Digital Enterprise - Peter Adams

1411 All You Need to Know About Robotics Process Automation - Sébastien Secchioni.mp4

1412 Shift left for all Enterprise Services - Jean-Marie van Cutsem

1421 Optimize and Automate - Donna Knapp

1422 Knowledge Centered Services & ITIL 4 Guiding Principles - John Custy

1423 Level Up Your ITSM Game - Mary Beth Grant

1500 - Alan Nance

1601 ITIL is still a practice for service management - Anthony Orr

1602 Customer Experience and Customer Service - Doug Raybold

1701 Schrödinger’s Service Desk - Roy Atkinson

1702 You have to have data to back up what you know - Sean Caron

1801 Agile Change Management - Greg Sanker

1802 Reaching Everest Base Camp with ITIL 4 - Luis Ribero

1803 Clouds Don't Have To Be So Hard - Moore, Romero & Rachiele

1901 Service Management Will Never be the Same - Phyllis Drucker

1902 Won't You Be My Leader - Tom Wilk

2100 - Rob England

2202 Improving Incident Management with Observability - Jeff Fynboh

2301 Outcomes Based SLAs - Katrina Macdermid

2500 Tại sao chúng ta cần những phương thức làm việc và - Dr. Cherry Vu

2601 If you've got principles, do you need anything else - James Gander

2701 Translating digital strategy into innovation that Works - Johan Botha

3300 - Paul Wilkinson

3401 Building Bridges - My search for common attributes - Eddy Peters

3402 The CULTURE of AMAZING Service Management Staff - Ken Goff

3403 Accelerating ITSM Exellence through Agile - DevOps - Jon Stevens-Hall

3404 Developing Skills for the new Economy 4.0 - Suzanne Galletly

3405 MAIDE for SIAM (an example for a SIAM model) - Simon Dorst and Michelle Major-Goldsmith

3601 Integrate Everything from Demand to Service - Andy Richardson

3602 Did I learn ITIL from my Grandmother - Ivor Macfarlane

3603 DevOps - Test Alone - Bjorn Boisschot

3604 Practical Guide to Experience Management - Pasi Nikkanen

3605 Bring yourself in Velocity mode using Digital Service Management - Pieter Vanhees

3701 The changing mental health landscape of IT in a COVID world - Peter Kelley

3702 Do you know, why the guy from Finland and India also need a Czech - Patrik Solc

3703 A year in the life of a Software Product Manager - Toon Peters

3704 Service Cost Tracking - Cor Winkler Prins

3705 Shift Left for all Enterprise Services - Jean-Marie van Cutsem

3751 Making Service Management work in a Digital World - Valence Howden

3752 Bootstrapping Experience - Matt Beran

3753 Governing your IT Management processes and services - Jean Claude Beaudry

3800 - David Cannon

3901 Paying Off Your ServiceNow Technical & Data Debt - Andrew Pritchard

3902 Leaders-start acting what you are saying - Daniel Breston

3903 How Services and Support Can Lead a Company's Transform - Jennifer Johnson

4101 XLAs - Applying The Art & Science of Experience - Lisa Schwartz

4102 IoT Village - The Face of IoT Security Worldwide - Levin - Tubbs

4103 Enterprise Service Management in action - Sys Mindedahl - Tonje Fløystad